Refund policy
Returns
You have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be unworn and unused, in the same condition you received it, in its original packaging and with everything that came with it. You will also need your order number or other proof of purchase.
How to return an item
- Email us at support@tomnorden.com with your order number and the reason for the return.
- We review requests within 1 working day and send you instructions, including the address to send the item to.
- Send the item back as described in the instructions.
Items sent back without an approved return request will not be accepted.
Return postage
Return postage is paid by the customer. If the item is defective or damaged, or you received the wrong item, we cover the return postage.
Damaged, defective or wrong items
Please inspect your order on arrival. If the item is defective or damaged, or you received the wrong item, contact us at support@tomnorden.com straight away with your order number and photos, and we will make it right.
Exchanges
If the colour or model does not suit you, return the item and place a new order for the one you want.
European Union and United Kingdom
If your order is delivered to the European Union or the United Kingdom, you have the right to cancel or return it within 14 days of receipt, for any reason and without giving a justification. Our 30-day return period already includes this time. The return conditions above apply.
Refunds
We will let you know once we have received and inspected your return and whether the refund is approved. Approved refunds are made to your original payment method within 5 working days. Your bank may need additional time to process and post the refund.
If more than 10 working days have passed since we approved your return and you have not received the refund, please contact us at support@tomnorden.com.
Lifetime warranty
Returns are separate from our lifetime warranty. Under the warranty:
- Manufacturing defect: we send you a new belt free of charge, including delivery.
- Wear and tear: we send you a new belt for 50% of its price plus delivery.
- Not covered: belts modified by the owner, damage to other items used with the belt, and loss of the belt.
Replacement is with the same belt; if it is no longer sold, you receive store credit. Belts bought on tomnorden.com need no registration. Belts bought on marketplaces must be registered within 30 days of purchase. Full terms are on the Warranty page.
